Activation guides

Frequently asked

• How fast will I get my key?

  Almost always instantly. As soon as payment clears, the key appears in your inbox and in your Prontoware Games library. Pre-orders are delivered the moment the game unlocks.

• Are these keys official?

  Yes. We buy only from authorised distributors and publishers, and every product page states the exact edition, platform and activation region before you pay.

• What does the region badge mean?

  A Global key activates anywhere. An EU or US key only activates on an account registered in that region. We show the badge on every card, filter and receipt.

• How do I activate a key?

  Each order links to a short guide for its platform — Steam, Epic, EA App, Ubisoft Connect, Xbox, PlayStation or Nintendo eShop. Most take under a minute.

• Can I get a refund?

  Unrevealed keys can be refunded within 14 days. Once a key has been revealed it cannot be returned, but if it does not work our support team replaces it or refunds you in full.

• Do you charge extra fees at checkout?

  No. The price you see includes VAT for your country, and we never add processing fees.